The affordable helpdesk SharePoint integration that will help you solve a lot of situations. This is the space where employees can ask for help, report incidents, or request new services. You have complete control of creating custom fields, assigning technicians, and sending reminders as you can analyze the technician’s performance with the statics dashboard.

WATCH DEMO
WATCH DEMO
BUY NOW
BUY NOW

 THE AFFORDABLE HELPDESK SOLUTION FOR OFFICE 365 AND SHAREPOINT

A help or service desk is the place where employees ask for help, report incidents, or request new services. ShareStacks HELP will allow your teams to submit/attend advice or service tickets in a snap. You have complete control of creating custom fields, assigning technicians, and sending reminders. In addition to having a messaging center to discuss the requests, you can analyze how many tickets have been completed and how many remain open.

GET IT NOW

NOT ANOTHER HELPDESK

MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE

WATCH DEMO

IT’S NOT JUST ABOUT I.T. ANYMORE

Even when you absolutely can use HELP for IT troubleshooting, the need to solve problems in different departments is a reality. Many employees have their issues which must be resolved and tracked in an efficient way for the better performance of the company.

TICKETS & CONFIG.

Create, assign, resolve.

Keep your intranet looking good on any device and screen dimension. Access your intranet from your smartphone or tablet at any time without losing the quality.

MESSAGES CENTER

Stay connected in the process.

With the HELP Messaging Center, you can interact with the users about the situation reported this would facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.

DASHBOARDS

What matters at a glance.

It is always good to have precise and trusted data. Know what’s happening at a glance. With the Supervisor Dashboard, you’ll see every authorized technician with his assigned tickets, how many he has successfully done, how many are still open or closed and more.

REPORTS

Filter, analyze and print it.

Reports are always a useful ally when it comes to making decisions or analyzing the performance of our work. The reporting area allows you to break down and tabulate all tickets received. At the same time, you can filter them by category, date, closed vs. open tickets, resolution time and an average of the time it takes each technician to resolve their assigned requests.

NOTIFICATIONS

No ticket left behind.

The notifications will allow that every ticket has a technician. In case there is some ticket without being assigned, HELP sends a message to attend it. On the other hand, each user who submits a ticket will receive an email with the confirmation number which will act as a receipt.

RESPONSIVE DESIGN

Break the limits.

With the HELP Messaging Center, you can interact with the users about the situation reported this would facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.

MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE

WATCH DEMO

MORE PERKS & BENEFITS

LATEST POSTS


VIEW ALL POSTS

WANT TO KNOW MORE ABOUT HELP?

Fill this form and we will get back to you in no time.