The affordable helpdesk SharePoint integration that will help you solve a lot of situations. This is the space where employees can ask for help, report incidents, or request new services. You have complete control of creating custom fields, assigning technicians, and sending reminders as you can analyze the technician’s performance with the statics dashboard.
CENTRALIZE TICKETS
IMPROVE RESOLUTION TIME
DASHBOARD
THE AFFORDABLE HELPDESK SOLUTION FOR OFFICE 365 AND SHAREPOINT
A help or service desk is the place where employees ask for help, report incidents, or request new services. ShareStacks HELP will allow your teams to submit/attend advice or service tickets in a snap. You have complete control of creating custom fields, assigning technicians, and sending reminders. In addition to having a messaging center to discuss the requests, you can analyze how many tickets have been completed and how many remain open.
NOT ANOTHER HELPDESK
MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE
MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE
IT’S NOT JUST ABOUT I.T. ANYMORE
Even when you absolutely can use HELP for IT troubleshooting, the need to solve problems in different departments is a reality. Many employees have their issues which must be resolved and tracked in an efficient way for the better performance of the company.
TICKETS & CONFIG.
Create, assign, resolve.
Ask for help to assigned departments easily. Solve all incidents from the same platform.
MESSAGES CENTER
Stay connected in the process.
With the HELP Messaging Center, you can interact with the users about the situation reported this would facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.
DASHBOARDS
What matters at a glance.
It is always good to have precise and trusted data. Know what’s happening at a glance. With the Supervisor Dashboard, you’ll see every authorized technician with his assigned tickets, how many he has successfully done, how many are still open or closed and more.
REPORTS
Filter, analyze and print it.
Reports are always a useful ally when it comes to making decisions or analyzing the performance of our work. The reporting area allows you to break down and tabulate all tickets received. At the same time, you can filter them by category, date, closed vs. open tickets, resolution time and an average of the time it takes each technician to resolve their assigned requests.
NOTIFICATIONS
No ticket left behind.
The notifications will allow that every ticket has a technician. In case there is some ticket without being assigned, HELP sends a message to attend it. On the other hand, each user who submits a ticket will receive an email with the confirmation number which will act as a receipt.
RESPONSIVE DESIGN
Break the limits.
With the HELP Messaging Center, you can interact with the users about the situation reported this would facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.
MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE
MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE
MORE PERKS & BENEFITS
Use what you already own Built in Office 365 for SharePoint you don’t need to license third-party modules and have multiple usernames and passwords that confuse users.
No integration required. Just download, configure and start using within SharePoint in a matter of minutes.
Secure Office 365 and Azure datacenters are geographically distributed and protected by layers of defense-in-depth security.
Improve incident resolution times. By automatically routing the tickets to the correct employee in your organization, the response times will be faster.
Simple, yet effective. A help / service desk solution must be as simple as possible so all your users are able to open a ticket without having to read an instruction manual.
Simple, yet effective. A help / service desk solution must be as simple as possible so all your users are able to open a ticket without having to read an instruction manual.
LAST POSTS
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